Tips and Tricks for PMP
Wednesday, April 1, 2020
Life is like Corona
Wednesday, March 4, 2015
Input
|
9 Knowledge Area / 47 Processes
Tools & Techniques |
Output
|
PG
|
INTEGRATION(4.6)
|
|||
SOW,
Business Case
Contract,EEF,OPA
|
1.Develop
Project Charter
Expert Judgment
|
Project
Charter
|
I
|
Project
Charter, EEF,OPA
Output
from planning
|
2.Develop
Project Management Plan
Expert Judgment |
Project
Management Plan (PMP)
|
P1
|
PMP,
Change Request
EEF,OPA |
3.Direct
and Manage Project Work
Expert Judgment, PMIS
|
Change
Requests, Deliverables,
EEF,OPA,PMPU,PDU,WPI |
E1
|
PMP,EEF,OPA
Performance
Reports
|
4.Monitor
and Control Project Execution
Expert Judgment
|
Change
Requests, PMPU,PDU, WPR
Recommend
correct action/repairs
|
M1
|
PMP,EEF,OPA
Change Requests |
5.Perform
Integrated Change Control
Expert Judgment, Change Control Meetings |
Deliverables
CRSU,PMPU,PDU
|
M2
|
Deliverables PMP, OPA
|
6.Close
Project or Phase
Expert Judgment |
Final
Product, Result or Service
OPA updates |
C
|
SCOPE(5.6)
|
|||
Project
Charter
|
7.Plan
Scope Management
|
Scope
management plan
|
P2
|
Project
Charter
Stakeholder
Register
|
8.Collect
Requirements
Interview, Focus Group, Observation, Prototype Group Creativity Technique, Decision |
Requirements
Document
Requirement
Management Plan
Requirement
Traceability Matrix/RTM
|
P3
|
Requirements
Document
Charter,
OPA
|
9.Define
Scope
Expert Judgment, Product Analysis,
Alternative Identification, Facilitated
Workshop
|
Project
Scope Statement
PDU |
P4
|
Project
Scope Statement
Requirements
Doc, OPA
|
10.Create
WBS
Decomposition |
WBS,
WBS Dictionary
Scope Baseline, PDU |
P5
|
Scope
Baseline, PMP
Requirements Document RTM,Verified Deliverables |
11.Valide Scope
Inspection
|
Accepted
Deliverables, CR, PDU
|
M3
|
PMP,
WPI, OPA,RTM
|
12.Control
Scope
Variance Analysis
|
WPI/CR/OPA/PMP/PDU
|
M4
|
TIME(6.7)
|
|||
WBS,
Scope Baseline
EEF,
OPA
|
13.Plan
Schedule Management
|
Schedule
management plan
|
P6
|
WBS,
Scope Baseline
EEF,
OPA, SMP
|
14.Define
Activities
Expert Judgment,Roll.Wave, Decomposition
|
Activities
and Milestone List
Activities
attributes
|
P7
|
Activities
& Milestone List
Scope and OPA |
15.Sequence
Activities
PDM,Dependency Lead Lag Network
Template
|
Project
Schedule Network Diagram
PDU |
P8
|
Activity
List
Resource Calendar |
16.Estimate
Activity Resources
Alternative Analysis, Bottom up estimating |
Activity
Resource requirement
|
P9
|
Activity
List, R Calendar
EEF,
OPA
|
17.Estimate
Activity Durations
Analogous, Parametric 3Point Reserve Analysis |
Activity
Duration Estimates
PDU |
P10
|
Sched
Network Diagram
EEF,OPA,
Activity *
|
18.Develop
Schedule
Critical Path/Chain, Resource Leveling, What if
Schedule Tool Analysis, Schedule
Compression
|
Project
Schedule
Schedule
Baseline
|
P11
|
PMP,PS,WPI,OPA
|
19.Control
Schedule
PR,VA,PMS,Resource Leveling, What if
Schedule Tool Analysis, Schedule
Compression
|
WPI,OPAU,PR,CR,PMPU,PDU
|
M5
|
COST(7.4)
|
|||
20. Plan
Cost Management
|
P12
|
||
Scope
Baseline, OPA,EEF
Risk
Register,HRP,Sched
|
21.Estimate
Costs
Expert, Analogous, Parametric,3Point,COQ
Vendor Bid Analysis, reserve analysis
|
Activity
Cost Estimate (ACE)
PDU, Basis of Estimate |
P13
|
ACE,
Contracts, Scope B
Resource Calendar
Basis
of Estimates
|
22.Determine
Budget
Cost Aggregation, Reserve Analysis, Expert Judgment, Funding Limit reconciliation |
Cost
Performance Baseline
Project Funding Requirements
Project
Document Updates
|
P14
|
PMP,
PFR, WPI, OPA
|
23.Control
Costs
Earned Value Management, TCPI
Variance Analysis, PMS
|
WPM,
Budget Forecasts, OPA,CR, PMPU, PDU
|
M6
|
Input
|
QUALITY(8.3)
|
Output
|
|
Scope/Cost/Sch
Baseline, Risk Register, EEF, OPA
|
24.Plan
Quality
Benchmarking, COQ, Control Chart, Statistical Sampling, Cost Benefit Analysis
Design of Experiments, QM
Methodologies
|
QMP,
Quality metrics/checklists
PIP,
PDU
|
P15
|
Quality
Metrics, WPI, PMP, QC Measurements
|
25.Perform
Quality Assurance
Quality Audit, Process Analysis |
CR,OPAU,PMPU,PDU
|
E2
|
PMP,
Quality Checklists
|
26.
Quality Control
Scatter Diagram, Cause Effect Diagram, Histogram, Run chart, Pareto Chart, Statistical Sampling, Inspection, Flowcharting, Approved CR, Control Charts |
Validated
Changes, Deliverables, QC Measurements, PMPU,PDU
|
M7
|
HR(9.4)
|
|||
Activity
resource requirements,
EEF,
OPA
|
27.Develop HR Plan
Organization charts and position
descriptions
Networking, Organization theory |
Human
resource plan
|
P15
|
PMP,EEF,OPA
|
28.Acquire
Project Team
Pre-assignment, Negotiation Acquisition, Virtual Teams |
Project Staff assignments
Resource Calendars PMP updates |
E3
|
Project
Staff Assignments
PMP Resource calendars |
29.Develop
Project Team
Interpersonal Skills Training, Ground Rules, Co-location Team building activities
Recognition and Rewards
|
Team Performance assessments
EEF updates |
E4
|
Project
Staff Assignments
PMP, OPA Team performance assessments Performance Reports |
30.Manage
Project Team
Observation and Conversation
Project performance appraisals Conflict management Issue Log, Interpersonal Skills |
EEF
updates, OPA updates,
Change requests, PMP updates |
E5
|
Communications(10.5)
|
|||
SR,
SMS,EEF,OPA
|
33.Plan
Communication
Communication methods
Communication models Communication technology Communication requirements analysis |
Communication
management plan
Project
Document updates
|
P17
|
PMP,
PR, OPA
|
34.Manage
communication
Communication methods
Information Distribution Tools
|
OPA
updates
|
E6
|
PMP,WPI,OPA,
Work
performance measurement,
Budget
Forecast
|
36.Control
communication
Variance Analysis
Forecasting methods
Communication methods
Reporting Systems
|
Performance
reports
OPA
updates
Change
requests
|
M8
|
Risk(11.6)
|
|||
Project
Scope Statement
CMP,SMP,Com MP EEF,OPA |
34.Plan
Risk Management
Planning Meetings and analysis |
Risk
management plan
|
P18
|
RMP,CMP,SMP,QMP
Activity Cost Estimates Activity Duration Estimate Project Documents EEF,OPA, Scope Baseline Stakeholder Register |
35.Identify
Risks
Documentation reviews Information gathering techniques Checklist analysis, Assumption analysis Diagramming techniques, SWOT analysis Expert Judgment |
Risk
Register
|
P19
|
Risk
Register, RMP, OPA
Project Scope Statement |
36.Perform
Qualitative Risk Analysis
Risk Probability and Impact Assessment/Matrix Risk data quality assessment Risk categorization Risk urgency assessment, Expert judgment |
Risk
register updates
|
P20
|
RR,RMP,CMP,SMP,OPA
|
37.Perform
Quantitative Risk Analysis
Data gathering and representation techniques Quantitative risk analysis and modeling techniques Expert Judgment |
Risk
register updates
|
P21
|
Risk
register
Risk management plan |
38.Plan
Risk responses
Strategy for threats and opportunity Contingent Response Strategy Expert Judgment |
Risk
register updates, PDU, PMPU
Risk related contract decisions |
P22
|
Risk
register
Project Management Plan
WPI
Performance
Reports
|
39.Monitor
and Control Risks
Risk Reassessment, Risk Audits Variance and Trend Analysis Technical Performance Measurement Reserve Analysis, Status Meetings |
RRU,OPAU,
PMPU, PDU,
Change
Requests
|
M9
|
Procurement(12.4)
|
|||
Scope
Baseline
Requirements documentation Teaming agreements Risk Register Risk Related contract decisions Activity resource req Project schedule Activity cost estimates Cost performance baseline EEF, OPA |
40.Plan
Procurement
Make-or-buy analysis Expert judgment Contract types |
Procurement
management plan
Procurement SOW
Make-or-buy
decisions
Procurement documents
Source selection criteria
Change
requests
|
P23
|
PMP,PD,SSC,OPA
Qualified Seller List Seller proposals Project documents Make or buy decisions Teaming agreements |
41.Conduct
Procurements
Bidder conferences Proposal evaluation techniques Independent estimates Expert Judgment, Advertising, Internet Search, Procurement negotiations |
Selected
Sellers
Procurement contract award Resource calendars Change requests PMPU, PDU |
E7
|
Procurement
documents
PMPU, Contract Performance reports Approved change request
WPI
|
42.Control
Procurements
Contract change control system, Procurement performance reviews Inspections and audits Performance reporting Payment systems Claims administration Records management system |
Procurement
documentation
Change requests, PMPU, OPAU |
M10
|
PMP,
PD
|
43.Close
Procurement
Procurement audits, Negotiated settlements Records management system |
Closed
procurements, OPAU
|
C
|
44.
Plan Stakeholder Management
|
|||
Project
Charter
Procurement Documents EEF, OPA |
45.Identify
Stakeholders
Stakeholder analysis
Expert Judgment |
Stakeholder
register (SR)
Stakeholder management strategy (SMS) |
I2
|
SR,SMS,PMP,
OPA
Issue Log Change Log |
46. Manage
Stakeholder Expectations
Communication methods Interpersonal Skills,
Managerial Skills
|
OPA
updates
Change
requests, PMP updates
Project Document updates |
E8
|
PMP, WPD, PD
|
47.Control
Stakeholder Engagement
Information management system |
WPI, CR, PMPU, PDU, OPAU
|
M11
|
Chapter 1) Introduction (5 Questions)
Project is a temporary endeavor
with a definite beginning and end and it creates a unique product, service or
result (definition).
Projects are progressively
elaborated, meaning as the project progresses we can work on more details in
the later stages.
Projects can be created because of
market demand, strategic opportunity, business need, customer request,
technology advance and legal requirement.
Program is a group of related
projects, dependent to each other and managing them together reduces risk.
Portfolio has business goals, and
aligned with strategic goals of the organization.
The projects and programs within
the Portfolio may or may not be related.
Operational Work does not
have a definite beginning and an end – it is ongoing and repetitive, and meant
to sustain a business.
PMO – Project Management Office
centralizes the management, support, or execution of projects.
PMO manages shared resource,
identify and develop PM methodology, best practices and standards, Guiding and
mentoring project managers, monitoring compliance with PM processes with
audits, Develop and manage organization process assets(OPA)
Chapter 2) Project Life Cycle and Organizational Structure (5
Questions)
Cost, Time, Scope, Quality,
Schedule, Resources, Budget, Risk that affect the project are Constraints
Stakeholders are someone whose
interests maybe positively or negatively impacted by the project
Organizational Process Assets
(OPA), are process related assets and knowledge base.
Enterprise Environmental Factors
(EEF) include company culture, communication channels, HR, infrastructure, and
political climate
Org, structure type can be
functional, weak, balanced, strong matrix and pojectized
Product Lifecycle begins from
conceptualization till its withdrawal
All the work that I have to do to
build the product is the project scope (verb)
The features of the product is the
product scope (adjective)
There are several project life cycles in a
product life cycle or phase involving conception, growth, maturity, decline and
withdrawal.
Project Expeditor and Coordinator
are roles of Project manager in weak matrix.
Project Expeditor does not have
power to make decisions
Chapter 3) Project
Management Processes (5 Questions)
Project Management is application
of knowledge, skills, tools and techniques to project activities to meet the
project requirements.
PM Processes are categorized into
5 process groups i.e.,
Initiating, Planning, Executing,
Monitoring and Controlling and Closing
Initiation: Create and approve
project charter, Define initial project, project team, product, EEF, OPA.
Identify stakeholder, requirements, scope, PM and authority.
Planning: Create Project
Scope Statement, WBS, PM Plan, Define team, cost, time.
Execution:
Implement PM Plan, Establish meeting rules, Find out needs of training.
Use WAS to
assign work. Adhere to policies and guidelines. Prevent problems.
Monitoring
and Controlling Measure performance, progress, and variance.
Control
schedule, cost and quality with respect to baseline. Report status
Manage
configuration, cost, time, and risk. Control changes with CRCB.
Closing Update
OPA, lessons learnt. Perform audit, Release team members.
Chapter 4) Integration
Management (30 Questions)
Integration Management integrates 10
Knowledge Areas, and 5 Process Groups i.e.,
Integration, Scope, Time, Cost,
Communication, Procurement, Risk, HR and Quality, Stakeholder. Initiation, Planning, Execution, Monitoring
and Controlling, Closing.
Project Charter provides high
level requirements, formally recognizes and authorizes the project, links the
project to ongoing work of the organization
Project Charter contains Project
Title Description, Project Manager and authority level, Project Justification,
Business Case, Purpose, ROI. Resources preassigned, stakeholder influence, Constraints
and Assumptions, Budget.
Input of Project Charter is
Contract, SoW, EEF, OPA and Business Case
Input of PM Plan is Charter,
Output from planning, EEF and OPA
Input of Execution is PM Plan,
Approved CR’s, EEF and OPA
Input of Monitoring and
Controlling is PM plan, Performance reports, EEF, OPA
You update PM plan, PM Docs and
CR, Work Performance Info. OPA throughout
Chapter 5) Scope Management (10
Questions)
Collect Requirements from Project Charter and Stakeholder Register.
Will define and document stakeholder’s needs to meet project objectives.
Project Success directly depends on this process.
All the work that I have to do to
build the product is the project scope(Verb)
The features of the product is the
product scope (Adjective)
Define Scope refines the scope from the
requirements. Stakeholder needs and wants are analyzed into product and project
scope. Assumptions and Constraints are documented.
Create WBS - Decomposes the scope into
deliverable hierarchical decomposition, subdivides the works into smaller and
manageable pieces of work.
A work package
can be scheduled, cost estimated, monitored and controlled.
OPA’s have
standard WBS templates that can be utilized.
Verify Scope is process to obtain
formal acceptance from stakeholders. Determine if project can be terminated –
performed after Quality control or sometimes in parallel.
Control Scope is process to monitor the
status or project/product scope. It is also the process for managing changes to
scope baseline. Ensures that all scope changes are processed through Integrated
Change control.
Requirements
Documentation, Group Creativity, Group Decision making techniques.
Requirements
Management Plan, Requirements Traceability Matrix.
Project Scope Statement includes Objectives, Deliverables, Scope
definition, Acceptance criteria, Requirements, Constraints, Boundaries,
Assumptions, project team, Configuration management, Risks, Requirements,
Milestones, Specifications, Funding, Approval requirements, Cost estimate.
WBS decomposes the work into manageable
components. The lowest level of manageable component is called work package – and they are scheduled,
estimated, monitored and controlled.
WBS Dictionary is a companion document
to the WBS – it describes the various contents and attributes of components
within the WBS
Chapter 6) Time Management (20 Questions)
Define Activity input is EEF, OPA and Scope baseline. Its tools and
techniques is decomposition, templates, rolling wave planning and expert
judgment. Output is activity list, attributes and milestones.
Sequence Activity input is scope statement, activity list, activity
attributes, milestones, OPA. Its tools and techniques is PDM, Network
templates, Dependency determination, Apply leads and lags. Output is Network
diagrams, Project docs.
Estimate Activity Resources input is EEF, OPA, Activity list,
Activity attributes and Resource calendar. . Its tools and techniques are
expert judgment, alternative analysis, published estimating data, PM Software
and bottom up estimating. Output is activity resource requirement, resource
breakdown structure, Project docs.
Estimate Activity Duration, input is EEF, OPA, Scope baseline,
Tools and techniques is Expert judgment, Analogous and Parametric estimating. 3
point estimating, reserve analysis, Output is duration estimates, Project docs.
Develop Schedule input is EEF, OPA, Scope statement, activity list,
activity attributes, network diagram, activity resource requirements, resource
calendars and activity duration estimates, Tools and techniques is Network
analysis, Critical path method, Schedule compression, what-if scenarios,
resource leveling, critical chain method, PM software, adjust leads and lags.
Output is project schedule baseline.
Control Schedule input is PM plan, OPA Tools and Techniques is
Performance Reviews, Variance analysis, Schedule compression, What-if scenario,
Resource leveling, scheduling tool, adjust leads and lags. Output is work
performance updates, OPA updates, project docs, PM plan updates to schedule
baseline, management plan, cost baseline. Project doc updates to schedule data
and project schedule.
Network Diagram can be drawn using PDM or ADM method. It can be
used to show interdependencies of activities need to happen in specific
sequence, compress schedule, show project progress and help justify your time
estimate for the project
Precedence Diagram method, PDM is
also known as AON, Activity on Node.
Includes Start to Start, Start to
Finish, Finish to Start, and Finish to Finish.
Arrow Diagramming method, ADM is
also known as AOA, Activity on Arrow
Includes start to finish only
Estimating Methodologies includes
BEAT-PPP, Bottom up estimating, Expert judgment, Analogous estimating,
Parametric estimating, Three point (O+M+P)/3, is triangular distribution.
Weighted or 3 Beta distribution
is:
PERT (O + 4M +P) /6. Activity
Standard Deviation is P-0 /6, variance (P-O/6) ^2
Resource Calendars tell us which
resources are available during planned project activities, used to estimate
resource utilization, includes resource names, geographical are, skill set,
experience level, availability and capability.
Reserve Analysis is required project management to accommodate the
time and cost risk in a project through the use of Contingency or Management
reserve.
Critical Path Method helps prove how long the project will take –
it is the longest duration path through a network diagram and determines the
shortest time to complete the project. Helps determine if a issue needs
immediate attention.
There are 3 types of Float
Total Float - The amount of time an activity can be delayed
without delaying the project end date or an intermediary milestone.
Free Float – The amount of time an activity can be delayed without
delaying the early start date of its successor
Project Float – The amount of time a project can be delayed without
delaying the externally imposed project completion date required by the
customer, management, or previously committed to by the project manager.
Critical Chain Method helps to build a schedule resource optimized
critical path in critical chain. It takes into account both activity and
resource dependencies. Build a critical path à apply resource
limitations, constraints à obtain a critical chain.
Includes Project Buffer, Feeding
Buffer.
Resource Leveling, applied to a schedule that has been analyzed by
the critical path method. RL is produces resource limited schedule, is
necessary if resources are available only at certain times, in limited
quantities, to keep resource utilization at a constant level. Can lead to a new
critical path.
Schedule compression techniques includes fast track, crash, reduce
scope and cut quality. Could save cost and resources, increase risk and
requires good metrics.
Monte Carlo Analysis makes use of 3 estimates for each activity and
network diagram. The simulation can
tell you the probability of
completing the project on any specific day, for any specific amount of cost, of
any activity actually being on a critical path and overall project risk.
Calculate Float, Critical Path, Near Critical Path from Activity,
Predecessor, Duration, Each Activity Early Start, Early Finish, Late Start,
Late Finish.
Start à AD (9 days) or ACF (12
days) or BCF (11 days) or BE (9 days) à End
Chapter 7 - Cost Management (10
Questions)
Estimate Cost
Determine Budget
Control Cost
Type of Cost
Cost Management Plan
Funding Limit = 130K
Project Cost = 100K
Unknown Risk = Management Reserve = 10K
Cost Baseline = 120K
Contingency Reserve is money spent for known unknown = 20K
Earned Value Technique
PV – Planned Value is estimated
value of the work planned to be done.
EV – Earned Value is estimated
value of work actually accomplished.
AC – Actual Cost incurred of the
work accomplished.
BAC – How much is the budget at
completion
EAC – How much do we expect the
total project to cost at completion?
ETC – How much more do we expect
the total cost to be at completion
TCPI based on BAC: BAC-EV/BAC-AC
TCPI based on EAC: BAC-EV/EAC-AC
You can use contingency reserve
without approval, mgmt reserve need a
Benefit Cost Ratio, Expected
Revenues/Expected Costs
Measure benefits to costs, not
just profits.
Law of Diminishing Returns. Life
Cycle Cost.
The construction company had a
project to excavate 5000 sqft of land.
They had planned o excavate 1000
sqft per day – thereby taking 5 days to complete the project. Their total cost
budgeted was 10,000$
At the end of day 4, they had
finished excavating 3500 sqft and had spent 8200$.
Calculate PV, EV, AC, BAC, CV,
CPI,
Budgeted cost of work scheduled or
performed.
PV=8000$ (we
should have completed, BCWS)
EV=3500 sqft = 7000$ (we have completed
BCWP)
AC=8200$ (we
have spent ACWP)
CV= EV-AC -1200 (we are over budget by $1200)
SV= EV-PV -1000 (we are behind schedule)
CPI=EV/AC 0.85 (we are getting back 85c for every dollar
spent)
SPI=EV/PV 0.87 (we are progressing at 87%)
BAC=Project Budget – 10000$ (project budget)
EAC= BAC/CPI or AC + ETC = 11764 (we
estimate now to cost $11764)
ETC=EAC-AC = 3564 (we require
another $3564 to complete the project)
VAC=BAC-EAC -1764 (we will
overspend $1764)
8) Quality Management (13 Questions)
Plan Quality creates a
Quality Management plan, mostly done during project planning
Perform Quality Assurance
for continuous improvement, correct deficiencies.
Is an audit process, during
execution output are deficiencies
Quality Control measures
project results against standards.
Is a product testing during
monitoring and controlling output is defect
and variations.
Quality Management Plan defines how quality will be implemented,
measured, controlled and tracked. Includes approaches for QA , QC and
continuous improvement
Quality Control Tools
·
Cause and Effect Diagram, aka ishikawa or
fishbone diagram find root cause
·
Histogram,
bar diagram plots frequency of variable
·
Pareto Chart, follows 80-20 principle, variables
sorted high to low frequency
·
Flowchart, helps to draw the process and analyze
the process
·
Run Chart, used for plotting any variables, used
for trend analysis
·
Scatter Diagram, helps identify co-relation
·
Control Chart, control upper and lower limits
·
Cost of Quality (CoQ)
9) Communication Management (12 Questions)
Identify Stakeholders
Plan Communication
Distribute Information
Manage Stakeholder Expectations
Report Performance
Stakeholder Register
Stakeholder management strategy
Communication model i.e. Encode,
Decode, Medium and Noise
Type of communication
Rules of a meeting
Barriers to communications
Forecasting Methods
Communication channels n(n-1)/2,
where n = no of individuals. 5 people
5(4)/2 = 10
Communication Method is Pull, Push
and Interactive
10) Human Resources Management (5 Questions)
Develop HR plan
Acquire, Develop, Manage Project
team
Types of power – legitimate,
coercive, reward, expert, referent.
Organization chart OWR/BS, RAM, RACI=
responsible, accountable, consult, inform
Conflict Management – Problem
solving or confronting (win-lose), compromising, smoothing, withdrawal or
avoiding (lose-lose), forcing and collaborating
Motivational Theory- Maslow’s
hierarchy theory and McGregor x and y Theory
11) Risk Management (5
Questions)
Plan risk management
Identify
Risk
Perform Qualitative Risk analysis
Perform Quantitative Risk analysis
Plan risk response
Monitor and Control Risk
Risk Response Strategies – Share
Exploit Enhance, Accept, Avoid, Transfer Mitigate.
Contingency Reserves account for
known unknowns
Management Reserves account for
unknown unknowns.
12) Procurement Management (10
Questions)
Plan, Conduct, Administer, Close
Procurement
Procurement Documents, Evaluation
Criteria
Types of Contract
CPPC – Cost Plus percentage of
cost
CPFF – Cost Plus fixed fee, limits
fees for large projects with limited scope definition
CPIF – Cost Plus Incentive Fee
CPAF – Cost Plus Award Fee, risky
for buyer
T&M Contracts
Fixed Price Contracts, risky for
seller
Fixed price contracts are the
riskiest to the Seller.
CPAF contracts are the riskiest to
the Buyer
13) Professional and Social Responsibility (20 Questions)
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